Online/Support Staff Delay

We put through an order for our company and we cannot get any sort of decent tracking where we are actually told when to expect our delivery except that it won't be within the lead time stated on the website.

We are supposed to expect delivery by later today but the central Head Office has advised that this will not happen as the branch has not yet packed our order.

When phoning the branch they phones are left unanswered. Sometimes the receptionist answers but the online department is clearly cutting the calls off. When i asked the receptionist not to put me through to that department again she proceeded to anyway.

A full hour and i have not yet even spoken to someone.

Very disappointing - and definitely the poorest branch of Makro we have had to deal with to a point where hereafter we will not be purchasing items from Makro again.