Online tricycle purchase - disaster

Makro SA shame on you!!

I ordered a baby tricycle online from Makro as a gift for someone. Product was delivered to my house in a black refuse bag (all parts stuffed into the bag like garbage!), some parts piercing through the bag, scratched, missing parts… what a disaster!

Logged a return for a refund as per instructions via their app, nothing happened!! Called customer service, promises were made, still nothing happened. Phoned customer service again after a few days, still nothing happend! Already 4 weeks waiting for support/reply from Makro. Worst experience ever!

Is this how you treat your regular customers? How can you even assume that any customer will accept this! Shame on you Makro!