KV
Karen V
1 reviews | Active since Nov 2010
14 Jul 2025, 22:33
Online Tracking
I am very disappointed in the online service. I placed an order on Sunday July 6...as I completed the order I realized that my address was incorrect. We moved three months ago...I immediately called to get the address changed...the order was not even processed on the app yet... I was assured it was changed an my order would arrive as indicated on the app...the delivery date given was Saturday July 12... the tracking on the app is less than helpful...it does not give much detail...and I noticed that it still reflected my CapeTown address whereas the profile address was changed to my new address. I called and spoke with an agent.. he did his best...however my goods ended up in Cape Town anyway... now have no idea where they are nirxwhen I will receive them..the tracking just says and I quote : In transit. Your item has been shipped. Item yet to reach hub near you.
Needless to say I am extremely unhappy
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Replies (1)
Makro's replyOfficial
15 Jul 2025, 14:52Hi Karen,
Thank you for your review on our Hellopeter platform.
We apologize that your address was not changed.
We have reached out to the supplier team and requested for for feedback with regards to the change of address .
Once we have received feedback we will revert to you with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media.
Thank you for your review on our Hellopeter platform.
We apologize that your address was not changed.
We have reached out to the supplier team and requested for for feedback with regards to the change of address .
Once we have received feedback we will revert to you with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media.
Best regards,
Makro's reply15 Jul 2025, 14:52
Official
Hi Karen,
Thank you for your review on our Hellopeter platform.
We apologize that your address was not changed.
We have reached out to the supplier team and requested for for feedback with regards to the change of address .
Once we have received feedback we will revert to you with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media.
Thank you for your review on our Hellopeter platform.
We apologize that your address was not changed.
We have reached out to the supplier team and requested for for feedback with regards to the change of address .
Once we have received feedback we will revert to you with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media.
Best regards,