LP
Louis P
1 reviews | Active since Aug 2018
19 Dec 2019, 10:36
Online system worst than traditional methods.
Purchased item on 27 Nov 2019 via online store. Still awaiting delivery. Order is obviously delayed. Call center is similar to that of our state owned call centres. No managers are available to discuss matter... meetings. Was informed via Makro website to pick up my order from specified delivery address this morning backdated to 17 December 2019(been tracking on the site and the confirmation was not there yesterday) Took a chance this morning to see if they perhaps blundered and in fact got the delivery right. They never fail to disappoint. Order still not ready. Online spells efficient, new age, timeous but Makro has reversed time with their online system.....
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Replies (5)
Makro's replyOfficial
19 Dec 2019, 13:30Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Makro's reply19 Dec 2019, 13:30
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
LP
Louis P's updateReviewer Update
20 Dec 2019, 17:11A day has passed. No emails nor any phone calls received by myself to date with exception of the sympathetic response posted above. Where is my parcel, why have I not received it to date,why has manageent not called me seeing that customer service is what's at stake. This is a poor reflection on the staff and management employed through the online store by Makro. Why offer a dysfunctional service.... Absolutely disgusted that a purchase made on 27 November 2019 is still not in my possession.
LP
Louis P's update20 Dec 2019, 17:11
Reviewer Update
A day has passed. No emails nor any phone calls received by myself to date with exception of the sympathetic response posted above. Where is my parcel, why have I not received it to date,why has manageent not called me seeing that customer service is what's at stake. This is a poor reflection on the staff and management employed through the online store by Makro. Why offer a dysfunctional service.... Absolutely disgusted that a purchase made on 27 November 2019 is still not in my possession.
LP
Louis P's updateReviewer Update
22 Dec 2019, 09:44Still waiting for a positive response or any response from Makro. I have lost complete trust in Makro. Their "customer excuse center" blame DSV as though I made a purchase from their courier company. No form of accountability whatsoever. Been asking to speak to someone senior and been repeatedly told over the last 5 days that no one is available and they would get someone senior to call me.... Still waiting. Can understand now why service sucks, management is never there to supervise their employees. Out of pocket for R4300. If order is cancelled I need to wait another month for a refund... What a joke.
LP
Louis P's update22 Dec 2019, 09:44
Reviewer Update
Still waiting for a positive response or any response from Makro. I have lost complete trust in Makro. Their "customer excuse center" blame DSV as though I made a purchase from their courier company. No form of accountability whatsoever. Been asking to speak to someone senior and been repeatedly told over the last 5 days that no one is available and they would get someone senior to call me.... Still waiting. Can understand now why service sucks, management is never there to supervise their employees. Out of pocket for R4300. If order is cancelled I need to wait another month for a refund... What a joke.
LP
Louis P's updateReviewer Update
23 Dec 2019, 18:42Still waiting....
LP
Louis P's update23 Dec 2019, 18:42
Reviewer Update
Still waiting....
LP
Louis P's updateReviewer Update
23 Dec 2019, 18:43Purchase made almost a month ago. Not even the decency to call me to try to sort out the matter..... Extremely disappointed!!!
LP
Louis P's update23 Dec 2019, 18:43
Reviewer Update
Purchase made almost a month ago. Not even the decency to call me to try to sort out the matter..... Extremely disappointed!!!