Online Store - Still waiting for purchase to arrive
<p>I bought ELLIES 600W Pure Sinewave Inverter for R 1699,00 with use of the online store on 25th May.</p> <p>A bit more than two weeks later I went to the store to follow up (as stated on the website it could take up to 21 days for suppliers to provide the product) when I was informed it would arrive on the 13th of June, which it did not.</p> <p>So I went back again on the 21st (was informed it would arrive on the 20th) to follow up, now apparently the new delivery date is the 24th of June?</p> <p>Now, I understand that orders can take a while, two to 3 weeks I understand, but bordering on 30 days for a simple online deal is unacceptable especially whey they can't guarantee me delivery on a date of arrival for the product??</p> <p>By the time I receive this product from your store, I either won't need it anymore, or I could have gotten a better deal at a different place!</p> <p>Head Office apparently offers me "Free Delivery" to my home address in compensation for the one month+ waiting period for my order to MAYBE arrive? I've had quicker online orders be delivered from America and Hong Kong! With FREE delivery to my doorstep included anyway. (I am not interested in free home delivery in any case, I'd prefer to have my product delivered to your store for collection)</p> <p>Really disappointed in Makro online store! Filed a complaint on their website as well, hoping to get this sorted!</p>
Thank you for alerting us on your complaint. Please accept our apologies for the inconvenience we have caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mmule Moropa
Thank you for alerting us on your complaint. Please accept our apologies for the inconvenience we have caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mmule Moropa
Makro prides itself on its good customer service . Your bad experience is the exception.
I believe you were offered a substitute and you have already collected yesterday.
We hope you will have only positive shopping experiences at Makro in future
Please accept our apology for any inconvenience caused.
Regards
Mmule Moropa
Makro prides itself on its good customer service . Your bad experience is the exception.
I believe you were offered a substitute and you have already collected yesterday.
We hope you will have only positive shopping experiences at Makro in future
Please accept our apology for any inconvenience caused.
Regards
Mmule Moropa
