Online Store - no stock on promotion items and then battle to get your refund - still waiting!!!!

Product is promoted online which purchase and pay for in good faith and at same time order some other products. Next day told product is broke - so all of them are broken??? Irritated but accept the fact and told i will be refunded. I had to pay immediately so why am i not refunded on same day? Followup with customer serive and they advise I must contact finance - no idea why customer service doesnt offer a service. So i call, or try to call finance it just rings or goes to voice mail!!!!! Try their complaints line and sent from one person to the next. STill aiting for a refund. MORAL OF THE STORY DO NOT BUY THROUGH MAKROS ONLINE SHOP!!!!!!!!!!