JG
Jessica G
1 reviews | Active since Jul 2013
28 Jan 2020, 14:31
Online store no delivery after 40 days!
I bought from their online store on 8 December 2019, delivery advertised between 7 to 10 working days, still not received more than 40 days now. Their customer service no help, can't track my package, keeps promising delivery in the next week, with no luck! Don't know what to so next!!
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Replies (1)
Makro's replyOfficial
31 Jan 2020, 17:05Good day Jessica
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are aware that you've been calling constantly regarding the delivery of your online order. could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are aware that you've been calling constantly regarding the delivery of your online order. could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply31 Jan 2020, 17:05
Official
Good day Jessica
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are aware that you've been calling constantly regarding the delivery of your online order. could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are aware that you've been calling constantly regarding the delivery of your online order. could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team