Online store and customer service a joke

We ordered a printer online to be delivered to our local store within 2-5 working days. After 5 days we were told that it is out of stock and the order was cancelled and we were refunded. A couple of weeks later I noticed that the printer was 'in stock' again at a local store so I contacted their customer service department to find out what is going on. I was told that I should place an order again but that they could not guarantee that the item would be available (seriously???). Again I placed an order. This time we were assisted much quicker but once again there was no stock available. Their website still shows that stores in other provinces do have the item in stock but the only help I'm getting from customer care is that it is sold out regionally and 'sorry for the inconvenience'. Makro, you should rather leave online stores to the professionals. Online shopping is supposed to be hassle-free and make the consumer's life easier. I have never placed orders with any other online store where I had to wonder if there would be stock available. Why do you have items available online but then are unable to fulfill the order? Is it that hard to keep track of your stock? Why can't you then, after having to cancel our order twice, go to the trouble of sourcing the item from another region? You guys seriously need to get with the times when it comes to online sales and customer service. I am rather paying more elsewhere than to have to deal with your mickey mouse service delivery.