Online store

Again I'm here to complain about the makro online store. Clearly whoever is managing this department has no idea what they are doing especially the Springfield branch. I placed an order on the 29th of November hoping to get it in the 2-5 days delivery time as it was a birthday gift. That time has now lapsed and it looks like the order has disappeared into the system. On the 2nd of December I received an SMS that I must come pick it up from Springfield after specifying for it to be delivered. I then receive an SMS stating apologies for error it will be delivered. Now apparently on makro tracking it's been handed to courier dsv but dsv has no knowledge of that tracking number... Please can someone explain to me what is so difficult about putting one item on a truck to be delivered from Durban to Pietermaritzburg. I could have walked there and back allready at this rate. I'm complaining early because hopefully someone that has a brain replies and sends it to me before Christmas as I have now had to change my original plan. Either makro must shut down online store over festive season or get some else to manage it because whatever is going on there at the moment is clearly not working. Order number is ***