VN
Vijay N
1 reviews | Active since Mar 2021
10 Nov 2021, 20:43
Online site but everything listed as in-store only
I am trying to shop Online using the Makro site and 80% of the items listed says you can only be purchase in-store. What is the purpose of that? Please can you make the items available for delivery like the Epol dog food and other essential items. My parents are senior citizens and cannot drive to the store. Makro does not cater for the elderly.
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Makro's replyOfficial
11 Nov 2021, 10:25Good day Vijay,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from our online platform or any of our Makro stores.
Please leave this with us and we will be in contact with the relevant parties from our online platform and stores to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from our online platform or any of our Makro stores.
Please leave this with us and we will be in contact with the relevant parties from our online platform and stores to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Nov 2021, 10:25
Official
Good day Vijay,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from our online platform or any of our Makro stores.
Please leave this with us and we will be in contact with the relevant parties from our online platform and stores to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from our online platform or any of our Makro stores.
Please leave this with us and we will be in contact with the relevant parties from our online platform and stores to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team