Online Shopping With Makro is Deceptive and Misleading ! BEWARE! BEWARE! BEWARE!

I placed an online order on the 28th November 2017 for a patio set, which was on sale due to "last offers" but not a "Black Friday Deal". Delivery period advertised was "2-5 working days". After payment went through, the order status was " processing", after 2 days my order status was still " processing". I called the Online Department and was told that payment has been received and that delivery will take this week [ 4th December 2017 - 8th December 2017]. Satisfied with the answer I waited patiently.

I logged into the Makro website yesterday [4th] so check my status and alas, its still " order processing". Panicking and in shock, I phoned the call centre once again, I spoke to a lady by the name of Judy who informed me that BECAUSE THIS IS A "LAST OFFER" PURCHASE, DELIVERY TAKES 27 DAYS AND NOT 2-5 WORKING DAYS! I TRIED TO POINT OUT TO HER THAT DELIVERY OF 2-5 WORKING DAYS IS WHAT IS STATED ON THE WEBSITE, I WAS TOLD THAT THEY FORGOT TO CHANGE IT TO 27 DAYS! She then phones the store in charge of my order [ PORT ELIZABETH] and I am told that they no longer have stock and are going to contact the supplier and then get back to me. I mention to her I choose to buy from Makro because the patio set was needed before Christmas and Makro offered delivery within 2-5 working days. She promises me that she will PERSONALLY get back to me by Monday itself or Tuesday. She even gives me her direct line telephone number.

Today, 5th, I call her for feedback as I got no response. After getting the phone dropped on me, I finally manage to speak to her and she suddenly puts the blame on the store, asking me " Did the store not get back to you"??/ Helloo....you said you will PERSONALLY GET BACK TO ME! I am told to hold. I hold. Then she gets back to me saying that she is battling to get hold of the online department and that she will call me back when she gets hold of them BY TODAY.

Well...its 6.50pm, and I am sitting still with no patio set, no response and knowing that MAKRO has been enriched with monies for a product that they should have been in my possession by now.

I would like to point out that The Consumer Protection Act, provides us Consumers with the following rights:

Right to privacy. Right to choose your product. Right to FAIR AND HONEST DEALING Right to DISCLOSURE OF INFORMATION Right to FAIR AND RESPONSIBLE MARKETING. Right to accountability by suppliers. Right to fair value, good quality and safety. Right to fair, just and reasonable terms and conditions. Right to Equality in the consumer market and protection against discriminatory marketing.

[3] [c] RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS. Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products.

5) RIGHT TO FAIR AND RESPONSIBLE MARKETING a) Right to protection in catalogue marketing NB Catalogue marketing refers to any agreement, initiated by the consumer, by fax, telephone or other means, where the consumer could not properly inspect the goods. Suppliers must disclose the following: Registered name or licence number Full address and contact details Currency for sales Sales records Delivery arrangements Instructions on lodging a complaint Policy regarding refunds, returns, exchange and cancellations.

Makro Online does not offer an HONEST AND FAIR DEALING, their delivery information supp**** is FALSE, DECEPTIVE AND MISLEADING!

And I am not the only consumer experiencing this but if you visit the feedback and complaints posted here on hello peter itself and facebook, there are millions of consumers in distraught and disappear.