1 reviews | Active since Dec 2016
Online shopping - terrible service
<p>I made an online purchase on Monday 28th November. According to Makro - online pruchases take 2-5 days delivery. I checked my order status each day and it kept say "order in progress". Whenever I called, an operator would take my number and promise to call me back - but no one ever calls back.</p> <p> </p> <p>I called on Thursday and Friday to follow up - and still they cannot say what is happening with my order, I spoke to a manager who said he would follow up and call me back - again, I did not receievd a phone call.</p> <p> </p> <p>I am seriously dissapointed in the manner that Makro deal withs their customers. This makes me reconsider ever purcashing from them again.</p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
Your order will be delivered on the 08.12.2016.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
Your order will be delivered on the 08.12.2016.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa