*********** Online Shopping Staff

Purchased an empty gas cylinder online from Makro (as online was the only option) and the 3rd party supplier being Safy. Delivery was schedules for 9th June 2025. Sat and waited the whole day no feedback. Called Makro the following day requesting status of order. Was given the run around by *********** Makro staff. After complaining bitterly, the complaint was escalated. The result, the order was cancelled on late Tuesday afternoon with an SMS advising funds refunded due to 3rd party not being able to meet commitment. Makro seems to think refund the client resolves the issue. They don't really care about inconvenience or time wasted and did not even try and resolve. Simply cancelled the order and stuff the customer. Their standard copy book response is the matter is escalated. I am assuming the escalation is to someone who doesn't read emails as I have had no response from person escalated to.

Don't use Makro online as the reviews are not favorable at all. Google for yourself and you will see no complimentary remark at all.