Online shopping - Order MAK469066

I purchased a Samsung 328litre Combi fridge/freezer with water dispenser online on 22/11. I did this between 7am-7.30am as soon as the special was out. When I called the on line number ********** 000 checking on delivery, I was told that this takes 21 days for delivery. I have been in contact with Makro several times, it either rings for a long period of time with no answer or if your call is answered you are put on hold endlessly. I was fortunate to actually get through on 01/12 at 11.37am and spoke to the supervisor Anthony Vermeulen. He promised me that my fridge will be delivered to the PMB store by 7/12/2017 and I would definitely receive delivery by 10/12 which falls at the 21 day waiting period. I called Makro on 07/12 to check if all is on schedule however I could not get through again. Same thing happened on 8th and 9th. Further to this I sent an email on 7/12 to ********** and to date did not even receive a reply or any feedback. I called Makro PMB to check if they have stock however was told that they cannot assist. I am a loyal customer of Makro. This is the first time I used the online service as I needed delivery of the fridge. I am getting the runaround instead of Makro trying to assist their customers. I am really unhappy as I expected better service from a company like Makro. My current fridge is sold and I still have no idea where's the new one.

I am writing to Hello Peter as I am at my wits end and would really appreciate your help in getting some answers on this poor service.