Online shopping Non delivery an failure to meet commitment

Makro SA today I (father of 3 small children, husband of a 8 month pregnant wife and caretaker of 2 over 65 year elderly parents with major underlying medical conditions) will be sharing my horror experience with SA on all platforms available to me since my online shopping order paid for and confirmed on the 16th of March and still not delivered today. After email comms sent to us that we would no later than the 30th have all our purchased and paid for goods delivered we have been informed that this is not the case after I yet again had to follow up on our order yesterday and was told with no prior communication to us that we will only continue getting deliveries after the 21 day lock down due to the delivery company being closed. After I suggested that I collect the goods myself from your Strubens valley branch and was told that it was not possible I requested an immediate refund but have received an email of a refund of only a few goods after 7 working days. What about the rest of the funds paid. It cannot be that the rest of the goods undelivered is non refundable as it has already been issued to a delivery company that cannot deliver until after the lock down so you now requested me to get into contact with them I am your client, not theirs, the responsibility lies with you and you advertise and made commitments to me. You have sent numerous ad emails that it is still business as usual and that online shopping deliveries can be made but that is a lie in my case. You have sent emails about the COVID19 precautionary steps taken when deliveries are made but when we received 2 SMALL partial deliveries no social distancing was praticed by the delivery men and even contact was attempted by them which I also complained about but received no response. My order on the 16th March was for a substantial amount and long before the lock down. The Presendency on monday the 23rd already communicated the lockdown so I could have been I informed by the 24th that you cannot meet your promise and be refunded so that I could make other means to feed my family. You have no care for your consumer and his family and continue to FAULSLY ADVERTISE WHAT YOU CANNOT ACHIEVE and I have in the last 3 months spent in access of R25k at your stores and expect better as a loyal customer. As mentioned I am the only bread winner in my house hold of 2 pensioners over 65 years old with major underlying conditions and therefore at high risk as well have a 8 month pregnant wife and 3 small kids dependent on me. As mentioned your delivery men already negligently put my wife and myself and probably family at risk and you have left me with potentially no way of sustaining my family during this difficult time with no remorse or interest to take correctional steps. You have thus far only delivered 2% of our total order i suspect about 80% is issued to the delivery company that cannot deliver and after 7 days want to refund the remaining 18% (estimates). How do you expect us to survive when I have entrusted all my grocery money to you. This is extremely ********* of MAKRO and encourage South Africans to think twice about trusting your online shopping process as you have failed to meet your commitment and withholding the money I need to feed my family.