Online shopping nightmare - part 2

I complained yesterday about not being able to enter the correct details of my suburb for online delivery and had to instead choose to go and pick up my order at Makro Vaal. I received the sms to say my order was ready and went to pick it up. What a disaster! I was shown to a little hole in the wall office at the back of the store where there was one person already waiting to pick up their order. The only person who was apparently authorised to release the orders was nowhere to be found. After 15 minutes he showed up with a phone glued to his ear and got busy on the computer. We waited another 10 minutes before he came out again and took our papers and then disappeared again. It became quite clear that although we had received notification that our orders were ready, they were not. I understand that it's an exceptionally busy time of the year, but don't tell me to come and fetch my order when it's not ready! After waiting an hour, the other people gave up and left. I continued to wait and wait and wait. Eventually my order was ready and it took another 15 minutes to get out the store. I have NEVER received such bad service and will NEVER use Makro's online shopping service again.