Online shopping nightmare

I went to Makro Strubenvally and Makro in Woodmead looking for looking for some beverages and couldn't locate any in both stores. I then went online and found stock but at Makro Riversands. I then made my purchase and was told delivery was going to be 3-7 days. It's the 30th of November, I need the items for the 18th of December, I've got plenty of time.

On the 6th of December I received a notification saying my order can't be delivered but with no indications of timelines. I called the indicated online purchases help line on the 10th and the 13th. They just kept saying it's been escalated, I then asked for an address change. I called again on the 14th and the lady asked if I can't just go to the store to find out. Woodmead, not Riversands. On the same day, I received notification that my order is being packaged. I get a purchase receipt but it's only half of my order. I call the line again, they don't know.

On the 15th I now call Woodmead, first thing. The man said he'll call me back. I get a call at that delivery has been made buy it's only half of the order. I immediately someone to now go follow up personally on my behalf. He was told that there's no stock and what they have they can't give it him because they'll have to cancel the order which will only be logged in 24 hours. They also can't give a refund for the same reason. It's an online purchase, I must do it online.

So now, I've got no money and no alcohol and no real solution. Firstly, the order is extremely late. Secondly, there's no communication regarding anything, including the delivery. Thirdly, it's delivered to the wrong address. Fourthly, only half of my order is delivered and I'm not even given and immediate refund upon delivery of the incomplete order or any mention of it. Fifth, even the staff in store was of absolutely no help. Why can't I get the stock in store? Finally, why is there stock online but suddenly can't be delivered? The other products that are out of stock were clearly indicated.

What a huge inconvenience as the 18th is around the corner for my 30th birthday. There's no extra cash. I've got other things to attend to in another province, I can't even follow up in person.

P.S I also ordered another item on the 16th of December, it was to be collected in 21 days. There was stock online, this was Makro Woodmead. I followed up on the 10th about it and I was told the 21 days ends on the 14th so I should wait. Again, there's stock, I might even get it on that weekend. When I followed up on the 15th, I was told there's no stock and they don't know when they will get it.

What a dreadful experience. My first time purchasing online with this store, never again.