Online Shopping Nightmare.....******** *****

Avoid doing business with this company online. They advertise stock which they don't have. They take the payment and then cancel the order. They promise to refund the same bank account within 2-10 Working days. 5 months later and they are still sending me email saying "Refund was Unsuccessful" and demanding that I furnish them with proof of purchase, ID and bank account details. They have advertised falsely, failed to provide the goods and services they contracted to provide and are refusing to refund. That is ******** behaviour. The Customer Care help line does NOTHING apart from confirm that a case exists and generates yet another "Refund was Unsuccessful" automated email demanding the same information that they have always had. Customer Care refuses to connect to finance or provide a number for the Accounts Department and promises that they will initiate a "Call Back" which of course never happens. If anyone from MAKRO Management is reading this...you should be ashamed of yourself. You are on notice that from 31st March I am levying 15% Compounded Interest MONTHLY on the amount of ZAR6,006.00 that you have owed me since 25/10/2024.