Online Shopping Made Inconvenient

I ordered a number of items from Makro via their online portal on the 24th of November. (Order MAK722291) After following up myself due to lack of communication I was advised on 12/12/2017 that an out of stock item was delaying the order. I immediately agreed that they removed said item. It is now 22 December and despite various phone calls and an e-mail from me they still have no idea whether I might get this order delivered this year or indeed ever. I could have walked a wheelbarrow to JHB, purchased the items there and pushed them back in less time than they took to not deliver anything!