Online shopping is a NO-NO

Worst online shopping experience possible. The incorrect product was delivered and after the return was logged zero further communication from the company. Contacting their call center is a waste of time. The agents provide contradicting information, either because of a lack of training or working with an inadequate or out dated system. Promises are made that you will be contacted but no response. Requested to speak with management and was told all managers are in a meeting. Clearly showing they have zero priority in customer service. Still waiting for a response on the refund. Probably won't get it. My advice is close your online portal, its a disaster and you have no idea on how to run it.