Online shopping is a complete nightmare

Online shopping is a complete nightmare at Makro's online store. At first you Cannot get delivery of the items which you have already paid for in spite of a confirmation email stating that the order is dispatched. Different excuses every time whenever someone call or mail you. Once you receive the item and you can't get the item to work as its supposed to your nightmare starts. You cannot get hold of the same person who made promises and then have to find that they have booked a courier service for collecting the item without any proof of refund or answers as when it can be expected.