Online shopping frustration

Good afternoon<br> <br> I've placed an order online and the funds was placed on hold in my account. I received an sms immediately from the bank. I received no notification from Makro about the order to collect. I queried on Monday and although I have received response I had to explain more than once that the funds was placed on hold in my bank account and seen that there is no order I either need to received the goods or I need my funds be taken off the hold so I can use it. I've been out of money and the purchase. My bank got back to me today to confirm that the funds has now gone off my bank account and still Makro does not confirm the order. I had to also explain if I purchase something in store today the funds are place on hold and will only be taken off my bank account when they do their banking process. No word on the order and how they will try and assist.<br> <br> I'm not sure how to get Makro to assist me to either pay the funds back or let me have my purchase. In fact I don't need this anymore as it was meant for a birthday party which was yesterday.<br>