Online shopping disappointment

I purchased a pool online pick up Cape Gate. I phoned head office before purchasing to make sure they do have it. Head office confirmed i then phone the store and ask to please pick it before it is sold out but the lady had a mouth full to say and didn't listen to what im asking. It was fine by me to pick up after 7days. She phones me in the week saying i don't have to pick up anymore they will deliver.. I must email my address... I was so excited and send her a mail asked her from where it will come no reply only thank you.... To my surprise i get an email as well as a sms saying please collect the pool at cape gate... Which i was over excited we came home early from holiday for kids to enjoy them at home... I got to cape gate no pool.... The order was only processed yesterday in BLOEMFONTEIN.... They can't say how long i must wait another 10 day's.... What a big inconvenience i rushed home to pick it up... Who do i blame now the automatic sms and email that was not deactivated? Poor service highly disappointed i cut my holiday short to enjoy the pool at HOME.... BY THE TIME THE POOL COMES EVERY ONE IS BACK TO WORK MONEY WASTED... AND I HAVE all EMAILS AND SMS'S...