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Nicole W

1 reviews | Active since Jul 2011

13 Dec 2024, 10:24

Online shopping - delivery nightmare

I placed an online order for delivery on 3 December - the expected delivery date was 6 December. Sunday 8 December I got a watsapp from the courier company that delivery would happen on Monday, I must reply to confirm - I did. Monday I sat at home waiting, no delivery. I eventually called Makro when I heard nothing the following day - 30 minutes on the phone to find out the delivery will actually be Thursday, Thursday I wait at home, wasting my time making plans for someone to come and wait in my house incase the delivery comes when I have to pop out for a quick minute - no delivery. I contact wumdrop support at 6:40pm, oh no they went to collect at Makro Carnival in the morning and the order wasn't prepared so they left - couldn't have the good grace to let me know what happened so I didn't waste my and other peoples time! Delivery will now happen on Friday. This morning (Friday) by 10 am I heard nothing, call Makro - another 15 minutes holding to find out the courier company went to collect but this time their vehicle was too small for my order?????? So now they must deliver tomorrow on Saturday. This is ridiculous and absurd service, no other company messes you around this much with deliveries. I had a very similar experience last time I ordered from Makro online - this will be the last time.

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Nicole W's update13 Dec 2024, 13:24
Reviewer Update
To add to this, my order has now been delivered. It is a 100+ KG pool table and the poor courier driver was sent to off load this massive heavy table by himself. Does your courier partner not have any heath and safety protocols for their delivery personnel? I am not a strong person and could not even assist him, if anything had gone wrong, he could have been seriously hurt. Really, you need to re-evaluate your courier partner Makro - they are damaging your reputation big time. This will be the last order I place online with your store.