Online shopping bad!

Never ever ever buy online from Makro! I placed my order on 17 November. My order was split into 3 for some reason. I received some of the items. However the majority of the order is still outstanding. This is 12 days later!!! Your website promise 2-5 days!!!! I just phoned now to find out where my order is but no one knows. I then requested to have it canceled as I am running out of the items I have ordered and can not wait anymore. I was then told it will take 8 to 10 days to get my money. This is nonsense. By them it would have taking you almost a month to deal with this. It is totally unacceptable. I asked to speak to a manager but they are conveniently all in a meeting. This is not on!!!!!