Online shopping and delivery - Article delivered incomplete and not even sealed

Online shopping and delivery - The first time I have done online shopping and the worse online shopping experience. 1. Earn ebucks did not work and I did not get the ebucks I was supposed to get for the package. 2. Delivery of the item was done but the contents was ******. I purchased the Makita cordless drill and only got one battery and a charger. The drill comes in a blue suitcase but the Makro Store (Vaal Makro) did not even package or seal the item. 3. I am unable to log a return online. My order cannot be found on the return section even though it is displayed on the order page. 4. I have phoned the Online support whereby they logged a call but I dont have any update on my request. 5. No update has been supp**** and no return logged. I payed a lot of money for this article and I get the worse possible service to date and no article.