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George O
1 reviews | Active since Feb 2021
24 Jul 2025, 13:47
Online shopping and damaged goods
We are Makro customers for 25 years now in PE. We ordered counter chairs from Makro Online on two seperate orders. We received the chairs in cartons and the chairs got damaged. On the one order the one chair was actually missing in the carton when opened as the deal was for two chairs for one price. I have taken photos of the cartons as delivered as you could see the damage to the cartons, also of the damaged to the chairs as they were not properly secured. Photos and email was sent to Makro on the 25th of June and return ID's were generated by them. We only received the money for the one return ID a week ago. The other return ID is still outstanding and we are currently without chairs from the 25th of June as we gave our old chairs to the poor. Multiple emails were sent to their Customer contact centre with no results. Looking at the negative results, do not buy from them online, rather visit the shop.
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Replies (7)0
Replies (7)GO
George O's updateReviewer Update
05 Aug 2025, 08:56After various emails from the 25 of June, telephone promises we are still waiting on our refund. Reading on other platforms this is a serious problem with Makro Online shopping. Go to their various Facebook adverts you will also see all the negative posts from customers. We as customers shall genuinely stop shopping from them online as it is a serious risks and you WILL loose your money on incorrect or damaged orders. Unhappy customers lets take them to the "Ombudsman".
We will not accept your poor service and actually "*****ing" our money because of your poor, unorganized service and employees that don't know what they are doing.
We will not accept your poor service and actually "*****ing" our money because of your poor, unorganized service and employees that don't know what they are doing.
GO
George O's update05 Aug 2025, 08:56
Reviewer Update
After various emails from the 25 of June, telephone promises we are still waiting on our refund. Reading on other platforms this is a serious problem with Makro Online shopping. Go to their various Facebook adverts you will also see all the negative posts from customers. We as customers shall genuinely stop shopping from them online as it is a serious risks and you WILL loose your money on incorrect or damaged orders. Unhappy customers lets take them to the "Ombudsman".
We will not accept your poor service and actually "*****ing" our money because of your poor, unorganized service and employees that don't know what they are doing.
We will not accept your poor service and actually "*****ing" our money because of your poor, unorganized service and employees that don't know what they are doing.
GO
George O's updateReviewer Update
26 Aug 2025, 11:39As we can see on the above date, 7 August, promises were made by Makro online. I even received a phone call from one of their representatives. Today 26 August, still empty promises. People please be carefull when buying online from Makro. How is it possible that major companies like Makro JUST TAKE your money and do sweet blue NOTHING aboutb it.
GO
George O's update26 Aug 2025, 11:39
Reviewer Update
As we can see on the above date, 7 August, promises were made by Makro online. I even received a phone call from one of their representatives. Today 26 August, still empty promises. People please be carefull when buying online from Makro. How is it possible that major companies like Makro JUST TAKE your money and do sweet blue NOTHING aboutb it.
GO
George O's updateReviewer Update
08 Sept 2025, 11:19Same old reply for more than two months now. Do you think we can believe you? Put our money where your mouth is. Maybe then we can say something good about you guys. Or is this also a "robotic" response?
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George O's update08 Sept 2025, 11:19
Reviewer Update
Same old reply for more than two months now. Do you think we can believe you? Put our money where your mouth is. Maybe then we can say something good about you guys. Or is this also a "robotic" response?
GO
George O's updateReviewer Update
09 Sept 2025, 09:55Thanks, I hope your promises can be kept this time after a delay of 2 months & 14 days.
GO
George O's update09 Sept 2025, 09:55
Reviewer Update
Thanks, I hope your promises can be kept this time after a delay of 2 months & 14 days.
GO
George O's updateReviewer Update
18 Sept 2025, 09:3510 days later on your promise, no action. Nearly 3 months and we are still waiting for our R 1000 due to Makro online incompetency.
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George O's update18 Sept 2025, 09:35
Reviewer Update
10 days later on your promise, no action. Nearly 3 months and we are still waiting for our R 1000 due to Makro online incompetency.
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George O's updateReviewer Update
18 Sept 2025, 11:49Two months & 26 days and you are only sorry, that is no excuse. You are a large company owing me R 1000 because of your incompetency and your customer must suffer.
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George O's update18 Sept 2025, 11:49
Reviewer Update
Two months & 26 days and you are only sorry, that is no excuse. You are a large company owing me R 1000 because of your incompetency and your customer must suffer.
GO
George O's updateReviewer Update
29 Sept 2025, 16:47 Three months, no action, empty promises, bunch of *******. People boycott this Makro online & shops because you WILL be sorry if you buy from them. They are owned by an US company as well, rather buy from a reputable SA company. I think an investigation is needed into the staff as how can customers money just disappear in this company.
GO
George O's update29 Sept 2025, 16:47
Reviewer Update
Three months, no action, empty promises, bunch of *******. People boycott this Makro online & shops because you WILL be sorry if you buy from them. They are owned by an US company as well, rather buy from a reputable SA company. I think an investigation is needed into the staff as how can customers money just disappear in this company.