Online shopping an embarrassment

Only rated their service a 1 because 0 is not an option.

Makro's online shopping experience is an embarrassment to all online shops. I'm flabbergasted by the fact that I ordered something on the 7th of December 2018 and it still has not been delivered today the 7th of January 2019. I'm even struggling to find adjectives to describe the call center agents. A few come to mind such as clueless, ***********, lazy, aloof to name but a few.

I've made countless calls to follow up. Each time I get what is a standard response – "Sir, I'll pass you information to the manager who will call you back. Please kindly confirm you cellphone number..." These guys are like parrots!

What's shocking is that MassMart, the parent company of Makro is owned by WalMart. The WalMart online shopping experience is such a pleasure. If they can't deliver your order in 7 days, they return your money no questions asked. I've read some comments on HelloPeter about how people have struggled to get their money back after they've had similar experiences as me. It just shows that these big corporates take us customers for granted.

The worst thing about all of this, nobody will boycott them because they are a monopoly (Read: White Monopoly Capital). Disgusting!