Online shopping a waste of time

Item: Makro
Rating: 1
Author: Lebo M

I always shop online and today I tried Makro. For more than 5 hours, I couldn't even check out. Guess what? The appliances I wanted to buy have been sold out. Mind you, in the process, my password was reset by Mpho Moruthane and then my profile deactivated and a hell lot more. I wasted so much time and effort trying to sort it out. And yes, appliances sold out nationwide but they still encourage people to shop online. What a joke. The worst experience by far. I. Most likely to get an automated response of how they value their customers. Same old same old. My advice: NEVER EVER SHOP ONLINE WOTH MAKRO. YOU WILL REGERT IT.

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Replies (1)

Makro's replyOfficial

03 Mar 2021, 08:26

Good day Lebo,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Mar 2021, 08:26

Official