NP
Natalyn P
1 reviews | Active since Apr 2013
12 Nov 2019, 11:07
Online shopping a No go with Makro
I placed an order with Makro online on the 7'th of October 2019. The order was for 3 packs of glasses. Today is the 12'th of November 2019 and apparently my order is still with the couriers. This is after numerous calls to the call center and emails to their online support who continually apologize for the way my order has been handled. I would just like a refund or to receive the goods. This is really not acceptable and I would not recommend anyone to use Makro's online facility.
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Makro's replyOfficial
12 Nov 2019, 12:12Good day Natalyn,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact our stores management and request assistance in this regard, the soonest feedback is received, we will contact you.
Please note that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact our stores management and request assistance in this regard, the soonest feedback is received, we will contact you.
Please note that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply12 Nov 2019, 12:12
Official
Good day Natalyn,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact our stores management and request assistance in this regard, the soonest feedback is received, we will contact you.
Please note that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact our stores management and request assistance in this regard, the soonest feedback is received, we will contact you.
Please note that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team