Online shopping

I ordered 2 items on Makro online. One order nr for both products (I did in the past also ordered more than one item at the same time with no problem) on the 7 December 2019. The first item was delivered in a view days but i still wait for the second. Delivery company says order is delivered and Makro says item was send to delivery company? Who can i talked to because the customer care line for Makro is ...........! Can a CEO of Makro contact me so that I can get paid my money back or can my item be delivered? This is the second time that i use this platform to communicate. If i write to Makro they just ignores my mail or phone call.