Online shop is absolute ****

I have placed an online order with Makro Online store on 22 March 2023. on 24 March 2023, I was notified there is a delay with the order. Upon following up with the call center, I was advised that firstly the courier tried to deliver (which is a lie), and then I was told the goods were damaged when it was handed to the courier. On 25 March 2023, i received an sms stating that my order was handed to the courier (again a lie) I only received delivery of my order on 29 march 2023. When I immediately emailed ***, as the order was damaged. Pick-up of the delivered goods took place on 1 April 2023. Today, 5 April 2023 i have not received a replacement or an update. Rejoice Cass's only response to me is that they're following up on the replacement, since ****** 3 April 2023. Their online service is absolutely horrific, unless the customer phones or emails to follow up, no update or feedback is provided.