LE
Luke E
1 reviews | Active since Apr 2019
08 Apr 2019, 07:59
Online services/Lockers/Customer service
Made a purchase online for locker collection as this was thought to be a convenient and easier concept. Unfortunately it would of been easier to to avoid them at all costs as their service is absolutely shocking. Their online system, from the tracking to the estimated date of delivery just does not work and when trying to contact them i have yet to receive a response. It has now been more than 2 weeks. When the purchase was made the money was deducted immediately and the website indicated there was stock available. This was obviously incorrect.
I do not recommend using any of Makro's online services and be prepared for disappointment in terms of customer service
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
08 Apr 2019, 09:39Good day Luke
Thank you for bringing this to our attention.
We are sorry to hear that the delivery of your locker order didn't take place as expected.
This is certainly not the service that we'd like you to have, please accept our sincere apology for the frustration and inconvenience caused.
Allow us to follow up for you in order to get this matter resolved.
Kind Regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear that the delivery of your locker order didn't take place as expected.
This is certainly not the service that we'd like you to have, please accept our sincere apology for the frustration and inconvenience caused.
Allow us to follow up for you in order to get this matter resolved.
Kind Regards
Makro Hellopeter Team
Makro's reply08 Apr 2019, 09:39
Official
Good day Luke
Thank you for bringing this to our attention.
We are sorry to hear that the delivery of your locker order didn't take place as expected.
This is certainly not the service that we'd like you to have, please accept our sincere apology for the frustration and inconvenience caused.
Allow us to follow up for you in order to get this matter resolved.
Kind Regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear that the delivery of your locker order didn't take place as expected.
This is certainly not the service that we'd like you to have, please accept our sincere apology for the frustration and inconvenience caused.
Allow us to follow up for you in order to get this matter resolved.
Kind Regards
Makro Hellopeter Team
LE
Luke E's updateReviewer Update
10 Apr 2019, 10:05Thank you for your generic and useless reply that does not solve anything.
I was promised delivery for yesterday and that was another lie.
It seems that there is a very disturbing trend when looking at all your reviews regarding the online/customer service. Why would you advertise something that is clearly beyond your capabilities?
This is ***** and down right disgraceful.
This needs to be escalated to your senior management for review as your business will lose a large amount of customers if this is how you treat them.
I need this to be sorted very soon to avoid further action from my side.
LE
Luke E's update10 Apr 2019, 10:05
Reviewer Update
Thank you for your generic and useless reply that does not solve anything.
I was promised delivery for yesterday and that was another lie.
It seems that there is a very disturbing trend when looking at all your reviews regarding the online/customer service. Why would you advertise something that is clearly beyond your capabilities?
This is ***** and down right disgraceful.
This needs to be escalated to your senior management for review as your business will lose a large amount of customers if this is how you treat them.
I need this to be sorted very soon to avoid further action from my side.