UM
Ursula M
1 reviews | Active since Nov 2010
06 Feb 2020, 09:23
Online service unacceptable
I've ordered something online 12 days ago. To date my order still states "order in progress". Estimated delivery is 7-10 working days which will be day 10 tomorrow. I have emailed them but no one replies. You phone and no one answers. Will someone assist me please!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
06 Feb 2020, 16:24Good day Ursula,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Makro's reply06 Feb 2020, 16:24
Official
Good day Ursula,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
UM
Ursula M's updateReviewer Update
10 Feb 2020, 08:01To date still no telephonic contact made with me. How long does it take to investigate an order? You asked for my available times which I've sent in a private message, yet nothing...
UM
Ursula M's update10 Feb 2020, 08:01
Reviewer Update
To date still no telephonic contact made with me. How long does it take to investigate an order? You asked for my available times which I've sent in a private message, yet nothing...
UM
Ursula M's updateReviewer Update
11 Feb 2020, 09:11and I am still waiting......Makro is not contacting me
UM
Ursula M's update11 Feb 2020, 09:11
Reviewer Update
and I am still waiting......Makro is not contacting me