nS
naveen S
1 reviews | Active since Jul 2020
30 Jul 2020, 15:00
Online Service Poor
I purchased items online and the purchase was allocated to Riversands. One of the items was incorrect so I requested a refund before delivery. Now I cannot get an update on my refund.. and neither can can customer care update me on the balance of the items So requested a refund of the entire order.. MAK***.
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Replies (2)
Makro's replyOfficial
30 Jul 2020, 15:29Good day Naveen Sundar,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we humbly apologize for the unpleasant experience you've received thus far. Please kindly note that we will immediately have this matter addressed internally alongside the relevant departmental managers at the store. We will shortly communicate with you on the refund update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we humbly apologize for the unpleasant experience you've received thus far. Please kindly note that we will immediately have this matter addressed internally alongside the relevant departmental managers at the store. We will shortly communicate with you on the refund update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Jul 2020, 15:29
Official
Good day Naveen Sundar,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we humbly apologize for the unpleasant experience you've received thus far. Please kindly note that we will immediately have this matter addressed internally alongside the relevant departmental managers at the store. We will shortly communicate with you on the refund update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we humbly apologize for the unpleasant experience you've received thus far. Please kindly note that we will immediately have this matter addressed internally alongside the relevant departmental managers at the store. We will shortly communicate with you on the refund update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
nS
naveen S's updateReviewer Update
30 Jul 2020, 15:44Great. I await the total refund in my bank account. So much for online shopping during Covid!
nS
naveen S's update30 Jul 2020, 15:44
Reviewer Update
Great. I await the total refund in my bank account. So much for online shopping during Covid!