Online service is something to avoid at all cost
It is with deep disappointment that I come back to this forum after exhausting all other avenues to resolve this dispute with Makro online.
They sold a defective product, acting as a third party supplier, and then on a 2 - 5 day resolution policy and a 14 day return and refund guarantee they renege on that commitment.
I got sent a Dawn Wing tracking number WEB***1 which they can't track and the item was never shipped.
I phoned the commercial desk for the 3rd time today spent 10 minutes trying to get answers and the best the poor agent could do was to tell me that there is a refund pending.... No communication to the customer.... no indication of when... and best of all they just don't care to honour they products, guarantees or customer satisfaction.
I will be returning to Amazon and other suppliers with my business as Makro has turned out to highly unreliable and *************. They insist on replying in a concealed manner so they do not get held to account.
As indicated today if this is not resolved by close of business after the matter has been pending since 19 January 2022 I will be forwarding a complaint to the National Consumer Council and proceed with appropriate action for damages against Makro.
Don't try and be an Amazon when you struggle to be a local only store. Focus on what you are able to do rather.
PLEASE PEOPLE BE AWARE THAT MAKRO THIRD PARTY SERVICES ARE NOT GOOD IT'S ACTUALLY APPALLING!
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
It is with great disappointment that the above commitment to resolve this matter please can you please get in touch with me forthwith to resolve this matter prior to further escalation taking place?
It is with great disappointment that the above commitment to resolve this matter please can you please get in touch with me forthwith to resolve this matter prior to further escalation taking place?