Online Service is not for entities like Makro.

Makro and Dawn King are useless and pathetic. Any company that makes business with Dawn King is surely applying for its own demise.

I made an order on 31 May and I was promised delivery within 7 to 10 days. On the 8th of June, I received a call that the order is ready for delivery, but I was told that I have to leave my work and go all the way to town which is approximately 20 km away from the address I had given. The driver was rude over the call and ended up hanging up on me, without giving his name, except that he was calling from the number +***. If I wanted to go to town for the item, I could have opted to go to town, instead of being told that deliveries are made in town, while I had to wait for 10 days. If I had the ability to drive to town as and when I please I would have not made an online purchase.

If Makro and Dawn King do not understand the online sales service, would it not be better for them to close the line?

On 12 June I called Makro and twice the calls were dropped, first by a consultant called Karabo and then by Goodness.

It has been 13 calendar days since I made the order, and 10 working days, I have not heard anything that is helpful except that I should go to town to collect an online order.

This has to be the most pathetic service I have ever experienced in online shopping. I have made several purchases in Soweto, and Limpopo I have never had to deal with such ridiculous service. It is as if Eastern Cape people are lesser human beings than the rest of South Africa.