EB
Elzaan B
1 reviews | Active since Jan 2012
06 Mar 2019, 08:58
Online service horrible
I ordered steel cupboard on the 21st of Feb, with delivery due on 28th of Feb. On the 26th I receive an email that there was a bug in the system and that the item would be delivered within 7 days and that updates will be sent. I have emailed the supp**** address with absolutely no reply, when I call I am told my order is ready to be collected and that someone will get back to me, but no one ever did.
This is horrible service with no updates, answers or feedback.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
06 Mar 2019, 09:35 Good day Elzaan Thank you for communicating your concerns to us. I am sorry that this experience wasn't a pleasant one for you and can assure you that we want only the best for our customers.
I've sent your feedback to our team to look into the matter and as soon as we have feedback we'll be in contact with you.
We appreciate your patience in this matter.
Regards, Tebogo Koitsioe
I've sent your feedback to our team to look into the matter and as soon as we have feedback we'll be in contact with you.
We appreciate your patience in this matter.
Regards, Tebogo Koitsioe
Makro's reply06 Mar 2019, 09:35
Official
Good day Elzaan Thank you for communicating your concerns to us. I am sorry that this experience wasn't a pleasant one for you and can assure you that we want only the best for our customers.
I've sent your feedback to our team to look into the matter and as soon as we have feedback we'll be in contact with you.
We appreciate your patience in this matter.
Regards, Tebogo Koitsioe
I've sent your feedback to our team to look into the matter and as soon as we have feedback we'll be in contact with you.
We appreciate your patience in this matter.
Regards, Tebogo Koitsioe
EB
Elzaan B's updateReviewer Update
07 Mar 2019, 14:22Good day, still no feedback on the progress. I received a call yesterday with a promise to follow up. Any news?
EB
Elzaan B's update07 Mar 2019, 14:22
Reviewer Update
Good day, still no feedback on the progress. I received a call yesterday with a promise to follow up. Any news?
EB
Elzaan B's updateReviewer Update
12 Mar 2019, 11:02Good day Tebogo, still no feedback. I just called the customer service and she indicated that the item was suppose to be delivered on the 7th, I received an sms on the 9th that the item has been handed to a courier but I do not have a tracking number. And the system does not show that the item has been dispatched on your side. I really need this to be sorted.
EB
Elzaan B's update12 Mar 2019, 11:02
Reviewer Update
Good day Tebogo, still no feedback. I just called the customer service and she indicated that the item was suppose to be delivered on the 7th, I received an sms on the 9th that the item has been handed to a courier but I do not have a tracking number. And the system does not show that the item has been dispatched on your side. I really need this to be sorted.