1 reviews | Active since Jun 2016
ONLINE SERVICE DELIVERY PATHETIC
I placed an order last month on 17th June 2020. I checked on the 07 July 2020 and it said the order is placed but when I checked on the 8 July 2020 the order was delivered. I haven't received the order yet and it has been 18 working days. Delivery on the website says 10-15 days. I have sent countless emails to Makro and called their customer care and havent received any feedback whatsoever regarding the matter. I then called the courier service who told me Makro cancelled the order with them and my order is with a different courier service. I then contacted Makro again via email and telephonic calls (using my own airtime) and they told me they cant trace my order.
Could someone in Makro please help me this is absolutely ridiculous
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
The steel desk was delivered on the 17 July 2020. I returned to my business today (21 July 2020) and the desk we received was damaged. There's dents on the side and the left door makes a screeching sound when opening.
The steel desk was delivered on the 17 July 2020. I returned to my business today (21 July 2020) and the desk we received was damaged. There's dents on the side and the left door makes a screeching sound when opening.