Online service and support so bad

I bought a coffee maker December 2018. If was supposed to be a Christmas present for my wife. The unit didn’t even make one cup of coffee broken. I logged a call at Makro online services beginning January and boy the misery started. After calling them back and forth, and even volunteering to bring the unit to the nearest branch, I only managed to get it exchanged last week 11 – 15 Feb 2019. It took so long to get an answer out of them I considered just to write off the unit and call it a bad experience. And you won’t believe it, the new unit not one cup of coffee broken. I emailed my only source at Makro still doing something. She forwarded it to what I suppose the manager working with this. And the treatment as expected no responds. It is now one week later so I decided to share my experience received from the mighty Makro. I will like to mention that at one point I told the operator on the other side if they read the responses on Hellopeter. She rep**** that they are aware of their bad service. Well I am hoping that some person with authority will contact me to just refund me as it is clearly a bad product. I will not be doing any business with Makro online soon.