Online sales dishonesty

On the 17th of July I wrote a review on how I ordered a dishwasher and no one could confirm delivery and no one would confirm cancellation. The saga continues.. its the new month and I still have not received my refund from Makro on the order I cancelled cause they were not delivering. I have emailed the customer care and online support and still no response.

It has been exactly a month since I bought a dishwasher online and I have received no delivery and Makro still has my money. Their call centre says the store hasn’t confirmed the cancellation which I honestly don’t understand.

I wrote a review here, Makro drafted a polite response that they would follow up. It is obvious that hasn’t happened. I rep**** to their response as my issues persisted and they have never bothered to reply.

This saga between Makro and myself deserves to be highlighted as it is very unfair towards the consumer. My hard earned money is in Makro’s bank account and I have nothing in return. For a month I have been out of pocket and this is unacceptable.

I ask that a responsible person from Makro please contact me to sort this out.