ONLINE SALES AND AFTER SALES SERVICE

Absolutely the worst online service/ after sales service I have every experienced. I ordered and paid for a fridge on the 28th April, delivery stated 2 to 5 days, finally received the item on the 13th May. Fridge delivered, with a dent in the door. did not even unpack the product, Have tried since the date of delivery to resolve this matter . Emails - only receive an automated reply, telephone calls ( to both Massmart and Makro) no answer. The courier company ,who delivered the item, has attempted to assist me but been unsuccessful. What do I have to do to get a replacement undented fridge . Will never purchase anything online from Makro again. Perhaps the ombudsman is the next course of action.