Online sale are not for you, STOP

OD*** - R6,646.00 Its clear that I don't learn from my very bad experiences from Makro Online and I blame myself from continuing to patronise their business. On the 21st June 2025 I purchased items to the above value and I pay for them via instant EFT. Their system freezes and comes up with an error message that says the transaction was not successful yet the transaction shows as successful on my bank side and i receive a bank notification to this effect. Meanwhile my items are still in the Makro Online cart.

I call Makro Online customer service who advise that they have not received payment. I call my bank who confirm that the amount has been deducted. My bank tries to recover the amount to no avail.

Only on the 9the July I receive acknowledgement from Makro that they have the amount. Now the struggle is getting my money refunded which they are under not pressure to pay back. It is like a bad dream as this has happened to me twice before in 2025 alone. They only jump and pay you immediately when they receive a Hello Peter review. Is this how Makro conducts business? Where is the integrity? What happens to a client who is out of pocket to the tune of R6,646 in this economy? I am so done with Makro and cant wait to deactivate my account online to remove any temptation to buy from them again.

Please pay me so that I can close my account and never have to suffer this awful experience again.