1 reviews | Active since Dec 2016
Online Returns Process Breakdown
I logged an online return on 31 March 2025. The return request was approved on the 1 April and the return was approved on the same day promising to collect the items within 2 to 4 business days. The items were collected within the specified time and that is the last I heard from Makro.
Two weeks ago, I went to the store, I was sent from pillar to post and lastly a manager at the back office promised to look into this. I have not heard from her since
Last Tuesday 29 April I called the call center, the lady I spoke to promised to investigate this. I asked for a reference call which I was given. She promised to get back to me, however I have not heard from her since.
The status of the return has not changed in a month, it says return initiated.
We apologies for the delay in returning the order.
Kindly advised us with your order number.
We would like to follow up and escalate the delay.
Best regards,
We apologies for the delay in returning the order.
Kindly advised us with your order number.
We would like to follow up and escalate the delay.
Best regards,
Kindly be advised that we will be following up.
Best regards,
Kindly be advised that we will be following up.
Best regards,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our returns department to ensure the swift processing of your return and subsequent refund.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our returns department to ensure the swift processing of your return and subsequent refund.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,