Online returns horror

The online order is a nightmare,I had ordered a bar fridge from their online services the delivery was delayed for more than two weeks the item was faulty and I drove to their store to return it only to be told that is from third party reseller they must log a call to fetch from my place .I have logged call on numerous occasions and I was given a reference number after three attempts.is been mother than month the fridge has not been fetched I am still being sent from pillar to post and I have also not been refunded is the worst experience I have had so far don’t anything’s online at Makro if is faulty you will regret the experience.