MV
Mervin V
1 reviews | Active since Jun 2012
22 Mar 2025, 19:46
Online Return request ignored
Ordered a cordless vacuum online Received one with cord Requested a return online Waited Sent email Waited Sent email Still waiting Still waiting more than 2 weeks later Reference number RT#***4
Considering just dropping it off at makro tokai who was also not willing to help.
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Replies (1)
Makro's replyOfficial
27 Mar 2025, 12:49Hi Mervin,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve endured with your order. Receiving the wrong product and then facing delays with the return process is incredibly frustrating, and we deeply regret that this issue has not been resolved promptly.
We understand the efforts you’ve already made by requesting a return online, sending follow-up emails, and setting aside time for a courier collection that didn’t happen. This level of service is unacceptable, and we want to assure you that your concerns are being taken seriously.
Once again, we apologize for the inconvenience caused and truly appreciate your patience and understanding. We are committed to addressing this matter swiftly and keeping you updated throughout the process.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve endured with your order. Receiving the wrong product and then facing delays with the return process is incredibly frustrating, and we deeply regret that this issue has not been resolved promptly.
We understand the efforts you’ve already made by requesting a return online, sending follow-up emails, and setting aside time for a courier collection that didn’t happen. This level of service is unacceptable, and we want to assure you that your concerns are being taken seriously.
Once again, we apologize for the inconvenience caused and truly appreciate your patience and understanding. We are committed to addressing this matter swiftly and keeping you updated throughout the process.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply27 Mar 2025, 12:49
Official
Hi Mervin,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve endured with your order. Receiving the wrong product and then facing delays with the return process is incredibly frustrating, and we deeply regret that this issue has not been resolved promptly.
We understand the efforts you’ve already made by requesting a return online, sending follow-up emails, and setting aside time for a courier collection that didn’t happen. This level of service is unacceptable, and we want to assure you that your concerns are being taken seriously.
Once again, we apologize for the inconvenience caused and truly appreciate your patience and understanding. We are committed to addressing this matter swiftly and keeping you updated throughout the process.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve endured with your order. Receiving the wrong product and then facing delays with the return process is incredibly frustrating, and we deeply regret that this issue has not been resolved promptly.
We understand the efforts you’ve already made by requesting a return online, sending follow-up emails, and setting aside time for a courier collection that didn’t happen. This level of service is unacceptable, and we want to assure you that your concerns are being taken seriously.
Once again, we apologize for the inconvenience caused and truly appreciate your patience and understanding. We are committed to addressing this matter swiftly and keeping you updated throughout the process.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,