LD
Lebohang D
1 reviews | Active since Nov 2024
21 Jan 2025, 05:32
online return process is a nightmare
I had bought a school bag in December and upon me returning the bag I was told that Makro cannot refund me the bag since its an online purchase& it has to be done online, followed the processs as per their returns policy.
The return was logged on the 03/01/2025 and made numerous follow ups with no luck,i have been calling and I cant get proper feedback & am often told the supplier has to arrange and they have escalated. Their 14 days has lapsed and the item has not yet been collected .
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Replies (1)
Makro's replyOfficial
23 Jan 2025, 14:00Hi Lebohang,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Makro's reply23 Jan 2025, 14:00
Official
Hi Lebohang,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.