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Boitumelo C
1 reviews | Active since May 2021
11 Sept 2024, 10:58
ONLINE REFUND STILL NOT PROCESSED EVEN AFTER 10DAYS OF CANCELLING
i cancelled my online order on the 29th August 2024. i've been checking my order online and status stated "in progress".. i would call the customer care and the consultant claims they will escalate the matter. today 11th September 2024, order still not cancelled. the team leader Keith is forever in the meetings whenever i ask to be transferred to him.. the refund policy states up to 10days but i still havent received the refund to-date.. even worse, the order still seems uncancelled all claiming that the Crown Mines Store is responsible for cancelling. consultants unhelpful, im shocked and disappointed
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Boitumelo C's updateReviewer Update
16 Sept 2024, 09:16Dear Makro, i still havent received my refund today 16/09/2024. i phoned your customer service and they claim they are still waiting for the store?? yet your hellopeter representative called me and guaranteed that my issue is being looked into.. the store is still very much relaxed like nothing happened.
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Boitumelo C's update16 Sept 2024, 09:16
Reviewer Update
Dear Makro, i still havent received my refund today 16/09/2024. i phoned your customer service and they claim they are still waiting for the store?? yet your hellopeter representative called me and guaranteed that my issue is being looked into.. the store is still very much relaxed like nothing happened.