MK
Mpume K
1 reviews | Active since Feb 2015
03 Jun 2024, 14:29
ONLINE REFUND NOT REFLECTING
I purchased a stove online on the 23rd Nov 2023, the stove stopped working, it was picked up by courier guys 15 May 2024, I still have not received my refund, i sent my 3mnths bank statement on the 27 May 2024 and on the 03 June 2024 and spoken to "manager" Thembisile Shongwe who said she will speak to the finance dep and get back to me which she hasn't. no agent can transfer me back to her, all of them want me to repeat my whole story. this has been such terrible customer service. I need to be assisted ASAP. I am going for almost a month without a stove.
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Replies (6)MK
Mpume K's updateReviewer Update
03 Jun 2024, 15:15I have done a 12mnths bank statement and the money went out on the 23rd nov 2023 and there is no money that has got back in from Makro
MK
Mpume K's update03 Jun 2024, 15:15
Reviewer Update
I have done a 12mnths bank statement and the money went out on the 23rd nov 2023 and there is no money that has got back in from Makro
MK
Mpume K's updateReviewer Update
03 Jun 2024, 15:39I have sent the bank statement as requested and no feedback or updates
MK
Mpume K's update03 Jun 2024, 15:39
Reviewer Update
I have sent the bank statement as requested and no feedback or updates
MK
Mpume K's updateReviewer Update
03 Jun 2024, 15:57 You said you will call me back, i have sent everything requested and now you are saying all i need to do is wait indefinitely This level of customer service is insane
MK
Mpume K's update03 Jun 2024, 15:57
Reviewer Update
You said you will call me back, i have sent everything requested and now you are saying all i need to do is wait indefinitely This level of customer service is insane
MK
Mpume K's updateReviewer Update
03 Jun 2024, 15:57I have never had to run around like this for anything i have ever purchased in my life
MK
Mpume K's update03 Jun 2024, 15:57
Reviewer Update
I have never had to run around like this for anything i have ever purchased in my life
MK
Mpume K's updateReviewer Update
05 Jun 2024, 09:54QC Makro (Makro Care) | 9:05 AM (46 minutes ago) | |
to me
##- Please type your reply above this line -##Hello NOMPUMELELO,We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfiedHere's a reminder of what
to me
##- Please type your reply above this line -##Hello NOMPUMELELO,We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfiedHere's a reminder of what
MK
Mpume K's update05 Jun 2024, 09:54
Reviewer Update
QC Makro (Makro Care) | 9:05 AM (46 minutes ago) | |
to me
##- Please type your reply above this line -##Hello NOMPUMELELO,We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfiedHere's a reminder of what
to me
##- Please type your reply above this line -##Hello NOMPUMELELO,We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfiedHere's a reminder of what
MK
Mpume K's updateReviewer Update
05 Jun 2024, 09:54WHY AM I GETTING THIS EMAIL WHEN MY ISSUE IS NOT RESLOVED??????????
MK
Mpume K's update05 Jun 2024, 09:54
Reviewer Update
WHY AM I GETTING THIS EMAIL WHEN MY ISSUE IS NOT RESLOVED??????????