MM
Miguel M
1 reviews | Active since Mar 2018
07 Feb 2020, 09:36
Online purchasing - very poor.
Will never purchase anything online from Makro again. The store itself is fantastic but the online support/shopping from them is utter garbish. All I ordered was a router which was advertised as an "online exclusive" deal and a month later nothing. When the delivery date had expired they didn't even have the decency in updating me saying there was a delay or what ever the problem was. I had to phone in and find out and then a new delivery date was given to me. And a repeat happened, no feed back or communication. A month later still nothing. Absolutely poor service, hopefully the refund wont be as bad. Rather go in store and purchase, to save yourself the trouble.
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Replies (1)
Makro's replyOfficial
07 Feb 2020, 13:27Good day Miguel,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we are currently liaising with our supplier as well as our finance department to have your refund approved urgently. Please be advised that feedback with regards to the refund amount due to you will be relayed within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we are currently liaising with our supplier as well as our finance department to have your refund approved urgently. Please be advised that feedback with regards to the refund amount due to you will be relayed within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply07 Feb 2020, 13:27
Official
Good day Miguel,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we are currently liaising with our supplier as well as our finance department to have your refund approved urgently. Please be advised that feedback with regards to the refund amount due to you will be relayed within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we are currently liaising with our supplier as well as our finance department to have your refund approved urgently. Please be advised that feedback with regards to the refund amount due to you will be relayed within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,